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General Terms & Conditions

"P&T Restaurant Supply Corporation" is referred to as "Trinity Concession & Restaurant Supply", "we", "us", and "our". The terms "customer", "user", "you", "your", and "yours" all refer to the person using our website to order services, products, or browse our site.

The terms of use outlined on the Trinity Concession & Restaurant Supply website at are specifically applicable to any usage of or purchases made through our online platform. These comprehensive terms and conditions serve to govern the relationship between us and our customers when they are engaging with the company's e-commerce offerings. It's important to note that these particular terms may not necessarily apply to transactions conducted at our physical retail location or through any other purchasing channels outside of the website.

As a dynamic and ever-evolving platform, our website is designed to adapt and improve over time to best serve our valued customers. To ensure the integrity and functionality of our online offerings, we reserve the right to make changes to the website, as well as our governing policies and terms of use, at any time as we see fit. It is important that you, the user, understand that each time you access and utilize our website, you are responsible for reviewing the most current versions of these guidelines to stay informed of any updates or modifications. This is a critical step, as your continued use of the site signifies your acceptance and agreement to abide by the terms in place at that time. Should you ever become dissatisfied with the website, its content, or the associated policies and terms of use, your sole recourse is to cease using our platform entirely.

Errors on Website

The information and content displayed on our website is subject to change at any time without prior notice. This includes, but is not limited to, the pricing of products, the data and details provided about those products, as well as any images or visuals showcasing the products. Customers should understand that the website serves as a living, dynamic platform that is regularly updated and modified, and cannot be guaranteed to be completely error-free, fully comprehensive, or perpetually current. While the company makes every effort to ensure the accuracy and completeness of the information presented, inadvertent mistakes and omissions may still occur from time to time. In such cases, the company reserves the right to correct any discovered errors or inaccuracies, and may even choose to revoke previously stated offers or promotions if deemed necessary. This extends to the processing of customer orders as well - the company retains the ability to cancel any order that is found to contain an error or inconsistency, even after the order has already been submitted and the customer's payment has been processed. Should an order need to be canceled for this reason after payment, the customer will receive a full refund back to their original method of payment. Additionally, if a customer is not fully satisfied with their purchase for any reason, they are welcome to initiate a return in accordance with our established return policy.

Sales Tax

As a leading provider of concession and restaurant supplies, Trinity Concession & Restaurant Supply takes its sales tax obligations very seriously. In the state of Texas, where the company is headquartered, Trinity is required by law to collect and remit sales tax on all applicable orders. This ensures the company is fully compliant with state regulations and that the appropriate taxes are being paid. However, Trinity Concession & Restaurant Supply understands that some customers may have tax-exempt status, and the company makes accommodations for these situations. Customers who believe they qualify for tax-exempt status are encouraged to contact Trinity's customer service team or visit company's retail location to obtain the necessary Texas state tax exemption form. Once this form is properly filled out and signed by an authorized business representative, we will remove sales tax from any future orders placed by that customer.

For orders being shipped outside of Texas, Trinity Concession & Restaurant Supply does not collect any sales tax, as the company does not have a taxable presence in those other states. But in cases where an order is being fulfilled directly from the manufacturer to a customer located in a state where that manufacturer does have a taxable presence, Trinity Concession & Restaurant Supply must collect the appropriate sales taxes from the customer prior to shipment. This helps ensure full compliance with the complex and ever-evolving patchwork of state and federal laws governing the taxation of goods sold across state lines, particularly through online and e-commerce channels. Trinity Concession & Restaurant Supply remains committed to staying up-to-date on the latest legislative developments in this area and making any necessary adjustments to its sales tax policies to best serve its diverse customer base.

Price Policy

When shopping online through our digital platform, customers should be aware that the prices, offers, and overall product selection may differ from what is available in our physical retail store. These online-specific details are subject to change at any time without prior notice, so it's important for customers to review the current information before completing a purchase. In the event that a particular product has experienced a significant price increase since the customer initially placed their order, we make every effort to proactively reach out to the customer, either by email or phone, to request their approval of the additional charges. The product will not be shipped, nor will the customer be invoiced, until they have formally accepted these updated costs. Failure to respond to our attempts to obtain this approval, or a decision by the customer to decline the price increase, may unfortunately result in the order being cancelled altogether. However, it's crucial to note that we reserve the unconditional right to cancel any order placed through our online channels, for any reason, without providing an explanation to the customer. This policy ensures we can maintain the highest standards of customer service and product quality control. By transparently communicating these terms upfront, we aim to set clear expectations and foster a positive, trustworthy shopping experience for all of our valued online customers.

Order Validation

When you place an order with our company, it's important that you provide accurate and complete information, such as your billing and shipping addresses, as well as your phone number(s). This information is crucial for verifying your payment method and ensuring a smooth order fulfillment process. If the details you submit are incorrect or incomplete, it will result in a delay in processing your order, which may ultimately impact the final delivery date.

To mitigate any issues, we will make every effort to contact you using the email address and/or phone number you provided with the order. This allows us to request any additional information we may need to properly verify your payment. However, please note that Trinity Concession & Restaurant Supply cannot be held responsible for any direct, indirect, incidental, special or consequential damages that may arise from such delays.

In cases where we are unable to sufficiently verify the information you've supplied, we reserve the right to cancel your order without explanation. This is a necessary safeguard to protect both you and our company from potential fraud or other security concerns. If we do need to cancel an order, we will attempt to notify you via the email address you have on file. Typically, your credit or debit card will not be charged if an order is cancelled, but we will promptly process a refund if a payment has already been made. 

Termination of Use

Trinity Concession & Restaurant Supply reserves the unilateral right to terminate a user's account or access to our website at any given time, for any reason, or for no reason at all. This allows Trinity Concession & Restaurant Supply to swiftly cut off a customer's ability to utilize our services, effectively revoking that individual's privileges with our platform. Any orders placed or charges incurred by the user prior to such a termination remain the sole responsibility of that customer - Trinity Concession & Restaurant Supply absolves itself of liability for those pre-existing transactions, placing the full financial burden on the account holder. Beyond this, Trinity Concession & Restaurant Supply also retains the unilateral authority to modify, suspend, or discontinue any aspect of website, including core functionalities, features, and services, at our own discretion and without any advance warning to users.

Proprietary Rights

Trinity Concession & Restaurant Supply website is home to a wealth of carefully curated and protected content, from its distinctive logos and trademarks to the vast array of text, data, images, graphics, and multimedia that make up the online shopping experience. These visual identities and informational assets are the exclusive intellectual property of Trinity Concession & Restaurant Supply and its partners, safeguarded by a robust system of copyrights, trademarks, and other legal protections. Users are strictly prohibited from appropriating or manipulating any of these proprietary elements without the explicit written consent of the owners. This ensures the integrity and exclusivity of the Trinity Concession & Restaurant Supply brand, as well as the unique character and content of the website itself. While visitors are welcome to freely browse and utilize the site as an online shopping resource, any unauthorized copying, modification, distribution, or commercial exploitation of the protected content is expressly forbidden. Trinity Concession & Restaurant Supply vigilantly upholds these policies to maintain the distinctive identity and creative expression that define its digital presence, preserving the full scope of its copyrighted and trademarked material for the benefit of authorized users only.